Contact us about your logistics needs

Whether you are moving a single pallet across France or coordinating regular international freight, Hereiria is here to help you make sense of the process. This page explains how to reach us, what information to have ready before you get in touch, and how our team can support you across freight forwarding, warehousing, last-mile delivery and customs. Who we help We work with a broad mix of enquiries — from small businesses shipping their first international order, to established companies reviewing their warehousing footprint, to individuals who simply want to understand how a delivery reaches their door. If you are unsure whether your question fits, reach out anyway; a short conversation usually points you in the right direction, and we can always signpost you to the relevant guide. What to have ready before you contact us A little preparation makes the conversation far more productive. Where possible, it helps to know: the origin and destination of your goods, an approximate weight and volume, the type of product (including anything fragile, temperature-sensitive or classified as dangerous goods), your ideal timeline, and whether the shipment crosses a customs border. For warehousing enquiries, an idea of how much space you need and how quickly stock turns over is useful. Don't worry if you can't answer everything — these details help us respond precisely, but they are not a barrier to getting in touch. How we can help Our focus is practical, jargon-free guidance. On freight forwarding, we can walk you through how a shipment is booked, consolidated and tracked from door to door. On warehousing, we help you weigh options such as shared versus dedicated space, short-term overflow storage and fulfilment. On last-mile delivery, we explain how the final leg is scheduled and what affects delivery windows. And on customs, we clarify the paperwork, the Incoterms that decide who pays and who is responsible, and the common mistakes that cause delays at the border. Start with our guides Many questions are answered in detail in our library of guides. If you prefer to read first, we suggest starting with 'How freight forwarding works, step by step' for an overview of the whole journey, 'Choosing the right warehousing option for your goods' if storage is your priority, 'Customs paperwork explained for shippers' and 'Incoterms basics: who pays and who is responsible' for cross-border shipments, 'Last-mile delivery: how the final step works' to understand the final leg, and 'Practical ways to reduce shipping costs' if budget is your main concern. Read more on any topic and then bring your remaining questions to us. Response and next steps When you contact us, describe your situation in your own words — there is no need to use technical terms. We will read your enquiry, ask any clarifying questions we need, and outline the options that best fit your goods, your timeline and your budget. If your enquiry is better suited to one of our detailed guides, we will point you to it so you have the background before we speak further. A note on what to expect We aim to keep every exchange clear and honest. We won't overwhelm you with pricing before we understand your requirements, and we won't push a service that doesn't suit your goods. Our goal is to help you understand the logistics landscape well enough to make a confident decision — whether that decision involves working with us or simply knowing the right questions to ask. Get in touch whenever you are ready, and we will take it from there.